Privacy Policy

Introduction

Chow Time Grill & Buffet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or interact with us in any way.

Please read this Privacy Policy carefully. By visiting our establishment or using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Information You Provide Directly:

• Name, email address, and phone number (when making reservations for large groups or event inquiries)
• Feedback and comments you submit through our website or in-person
• Information provided when signing up for promotions or loyalty programs

Information Collected Automatically:

• Browser type and device information when visiting our website
• IP address and general location data
• Pages visited and time spent on our website
• Referring website addresses

Payment Information:

• We do not store credit card numbers or payment details. All payment transactions are processed securely through our point-of-sale system and payment processors.

How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations and event bookings
• To respond to your inquiries and provide customer service
• To send promotional offers and updates (only with your consent)
• To improve our website and dining experience
• To comply with legal obligations
• To protect against fraudulent or illegal activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to respond to legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of our business, customers, or others

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or review sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the information we hold about you
• Correction: You may request that we correct any inaccurate information
• Deletion: You may request that we delete your personal information
• Opt-Out: You may opt out of receiving promotional communications at any time

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your data. To make a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.